August 10, 2022

With Britons trying ahead to summer season holidays within the coming weeks, new analysis has highlighted the significance of being further vigilant when accumulating the keys to rent vehicles at airports.

A survey of 1,000 individuals who rented a car in latest months revealed that just about a fifth had discovered scratches, dents or kerbed wheels on assortment that weren’t famous on the handover doc given to them initially of their vacation.

Failure to lift these points with rental firm employees earlier than driving off places you liable to choosing up a big restore invoice for harm you haven’t brought about to a rent automobile.

Preserve your wits about you if you gather a rental automobile: A fifth of hirers say the discover harm on a car when they’re given the keys – however not elevating this with employees might end in large payments

The ballot carried out on behalf of insurance coverage supplier iCarhireinsurance discovered that greater than half of these surveyed consider rental corporations usually cost prospects for harm to vehicles that was already there earlier than they collected the keys.

In the meantime 13 per cent stated that they had beforehand obtained sudden costs after they returned a automobile on the finish of their rental interval, with 9 per cent additionally receiving sudden costs on their card.

One in 20 claimed they’ve been charged a whole lot of kilos for what they thought of to be a small quantity of harm to a car, as an illustration single bodywork scratches or chips within the windscreen. 

But the findings of the report counsel some holidaymakers aren’t going to sufficient lengths to guard themselves from large restore payments from rental companies. 

On common, solely half of motorists stated they verify each panel of a rent automobile completely, searching for something from large scratches and dents to small marks and inside put on and tear.

Older motorists are typically extra eagle-eyed, with 61 per cent of over 55s saying they meticulously verify for any indicators of exterior harm earlier than driving away. That compares to only 27 per cent below the age of 34, the report discovered. 

Every handover document issued to a hirer when they collect a car will have a damage record documented in a diagram like the one pictured above. Make sure you check all itemised records thoroughly - and ensure any prangs not noted on the form are raised with staff

Each handover doc issued to a hirer after they gather a automobile may have a harm report documented in a diagram just like the one pictured above. Be sure to verify all itemised data completely – and guarantee any prangs not famous on the shape are raised with employees

Some take the identical method on the within of the car, too, with a mean of 46 per cent checking seats, plastics and the situation of the carpets.

Nearly two in 5 additionally verify the tyres – rising to half in the case of hirers over 55 years of age.

Worryingly, virtually 1 / 4 admit to solely searching for main or apparent harm earlier than driving the automobile for the primary time.

This leaves them weak, with rental companies in a position to declare that any small mark might imply a complete panel must be resprayed or a wheel changed – and will probably be the final particular person to rent the automobile who’s accountable to cough up for the restore invoice.

In case you discover harm, make it recognized

Additionally regarding is that 57 per cent of those that do detect harm not listed on the handover documentation supplied by the rental agency make an observation of it or elevate it with a member of employees earlier than driving away from the airport.

Once more, drivers over 55 are extra probably to do that (73 per cent), whereas just one in three youthful drivers below 34 say they’ll make a report of pre-existing harm they’ve recognized.

It is strongly recommended that any motorists who does rent a car take photographs of the entrance, again and sides of the automobile on assortment and earlier than driving it – and the identical when dropping it again to show there is no such thing as a new harm throughout their rental interval. 

Nonetheless, simply 43 per cent do that on choose up – and even fewer on drop off (41 per cent). 

Taking photos and videos of a hire car before you drive away is highly recommended. This could become your evidence when disputing a damage claim at a later date

Taking photographs and movies of a rent automobile earlier than you drive away is extremely advisable. This might turn into your proof when disputing a harm declare at a later date

Nearly one in 5 (17 per cent) says in addition they take a video of the automobile after they first get the keys and earlier than they hand them again.

It’s price maintaining these photographs and movies in your gadget for a couple of weeks after you’ve returned the automobile in case the supplier will get in contact at a later date chasing for harm prices that weren’t your fault.

Of the 1,000 folks polled, 7 per cent stated they’ve efficiently used photographic or video proof to show to a rental agency that they didn’t trigger harm on the automobile.

Take what employees let you know with a pinch of salt 

In addition to highlighting all the extra checks drivers ought to be enterprise, icarhireinsurance says motorists additionally have to be cautious of what rental companies inform them.

Worryingly, 13 per cent claimed a member of employees on the rent desk instructed them it wasn’t crucial to notice down ‘minor’ harm on the handover paperwork at pick-up, and virtually a fifth (17 per cent) returned their automobile with out it being checked for harm by a rental firm consultant as a result of nobody was out there on the time.

Some rental companies have additionally began providing sooner methods of conducting harm assessments earlier than driving away that might trigger points for some drivers.

As an example, EuropCar now gives the choice at some places for purchasers to ship photographs of scrapes and dents not on the handover sheet to them through e mail inside 12 hours of leaving the depot. 

It says that is to ‘save time in returning to the rental desk to report any beforehand undocumented harm’. The corporate provides that that is ‘significantly related when the situation of car assortment and the rental desk are a distance away from one another’. 

Whereas this may prevent a couple of minutes, those that don’t personal a smartphone – or usually are not accustom to ship photographs through e mail to a brand new handle utilizing one – ought to keep away from this feature completely. 

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We additionally suggest that you simply at all times elevate points with a member of employees earlier than leaving for full safety.

Worryingly, 13% of people responding to the poll claimed a member of staff at the hire desk told them it wasn't necessary to note down 'minor' damage on the handover paperwork

Worryingly, 13% of individuals responding to the ballot claimed a member of employees on the rent desk instructed them it wasn’t crucial to notice down ‘minor’ harm on the handover paperwork

Don’t get stung with extra waiver cowl at a rent desk

In case you are one billed for harm you’ve – or haven’t – brought about to a rent automobile, how a lot it’s going to price relies on the extent of insurance coverage you’ve taken out.

Rent companies ought to at all times present primary insurance coverage for harm, theft and third-party legal responsibility. Nonetheless, you may nonetheless be hit with large charges if this doesn’t cowl explicit components of the automobile – and the hirer might want to pay the surplus cost, which may vary from £100 to over £2,000.

Extra-cancelling insurance policies for harm, theft and even tyre and windscreen points will almost definitely be sprung on you if you attain the rent desk as employees lay it on thick in regards to the harmful of not taking out this kind of cowl.

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The rent automobile insurance coverage firm says the typical price of a ‘tremendous harm waiver’ provided on the rental desk is £137, whereas waivers for theft and tyre and windscreen extra brings the whole to £189.

Nonetheless, you should purchase your individual extra cowl from a 3rd social gathering supplier – like iCarhireinsurance – earlier than travelling, with a week-long European coverage costing £35.50. Annual cowl for a number of European journeys is simply £45.

Ernesto Suarez, founding father of, stated: ‘Whenever you choose up a rent automobile it’s important to verify it over completely and be aware each mark, regardless of how insignificant, on the checkout sheet, together with any harm and scuffs to the wheels. 

‘We see loads of folks getting charged for minor wheel harm or scratches on the bumper which they know had been on the automobile after they picked it up however sadly weren’t famous on the paperwork after they collected the car. 

‘Sadly, that is tantamount to writing a clean verify to the rental desk.’

He added: ‘Vacation makers ought to be concentrating on having a very good time, not worrying about further prices being levied on them on the finish of their vacation, significantly if they’re charged for harm they didn’t even trigger.’

Our 10 prime suggestions when checking a rent automobile for harm 

Our first top tip when collecting a hire car is not to rush the handover phase - especially the part when you check the vehicle for damage before you leave the airport

Our first prime tip when accumulating a rent automobile is to not rush the handover section – particularly the half if you verify the car for harm earlier than you permit the airport

1. Don’t rush: Many individuals hiring a automobile shall be enthusiastic about their journey forward and wish to get on the street as quickly as doable. This may be result in catastrophe for those who’re too hasty when checking for harm and miss something which may later come again to hang-out you.

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2. Seize a espresso first: In case you’ve flown by way of the evening or had a very lengthy journey, you’ll inevitably be drained. A espresso, power drink or sugary snack earlier than heading to the rental desk ought to perk you up earlier than having to conduct car harm checks completely. 

3. Make the harm sheet be just right for you: At all times verify the car harm sheet on the handover doc. Each piece of current harm ought to be itemised on the diagram of the automobile.

4. Get snap completely happy right away: Earlier than getting into or shifting the automobile, take a walk-around video or a photograph of the entrance, again and sides of the car within the parking area. This could later be used as proof to show any current harm was there earlier than you touched it.

Even if damage is recorded on the documentation you have, take a photo of it. This will help you fight any later accusations that you made the damage worse during your period with the vehicle

Even when harm is recorded on the documentation you’ve, take a photograph of it. This can enable you to combat any later accusations that you simply made the harm worse throughout your interval with the car

5. Take footage even of harm that’s recorded on the doc: Take photographs of the harm that’s listed on the handover doc diagram. A rental agency can nonetheless accuse you of including to an current scratch or dent with an incident of your individual. 

6. Keep in mind to verify for harm inside: Be sure to verify the automobile completely in and out – together with the boot. Take photographs of any harm that isn’t listed on the documentation. 

7. Discovered one thing? ALWAYS elevate it earlier than you drive away: At all times make a member of employees conscious of any pre-existing harm you’ve discovered that isn’t on the handover doc. Guarantee they make a report on each your and their copy of the paperwork stating the whereabouts and severity of the harm not beforehand listed. We suggest avoiding utilizing providers the place you may e mail footage of harm to the rental agency after accumulating the keys.

8. Make sure that the automobile is well-lit if it’s darkish: In case you’re accumulating the automobile from a darkish automobile park or at evening, ask for the car to be moved in order that it’s below a lamppost or avenue gentle – it will mean you can conduct your harm inspection in additional element. If you realize you’ll be accumulating or dropping again the automobile within the early hours or late at evening, a small torch to complement the sunshine in your smartphone will even are available in use.

Don't just take photos of the car before you take it away - snap some on return...

Don’t simply take photographs of the automobile earlier than you’re taking it away – snap some on return…

9. Take extra footage if you carry the motor again: Take photographs and movies of the automobile if you return it. A member of employees might unintentionally harm a car when shifting it after you’ve left – these photographs and movies will act as your safety from any accusations.

10. Don’t delete the photographs but: Preserve all photographs and movies in your gadget for a month or two so you’ve proof handy if the rental agency approaches you with a restore invoice at a later date.